Legal
Privacy Policy
How we collect, use and protect information submitted through this website, our enquiry form and related communications.
Last updated: 17 October 2026
1. Who we are
This policy explains how Digital Marketing NI ("we", "us") collects and uses personal information when you visit this website, submit our enquiry form or otherwise get in touch. We are responsible for the information described here.
2. Information we collect
We collect the information you choose to give us through our enquiry form: your name, business name (optional), email address, phone number (optional), the service you're interested in and your message, along with a record that you read this privacy notice, with the date and the version of the policy shown.
When you send the form, we also note the page you sent it from, the page that referred you, any campaign tags in the link you followed, the type of browser you used, and a scrambled (one-way hashed) form of your IP address. Only the scrambled version is kept, and it's used to stop repeated or abusive submissions; your actual IP address isn't saved with your enquiry.
If we go on to work together, we may collect further information needed for the work, such as access to your accounts, photos, brand details and records of our communications.
4. How we use your information
- To respond to your enquiry and send you a confirmation of what you submitted.
- To prepare recommendations and quotations, and to deliver work you ask us to do.
- To manage our relationship with you, including records of enquiries, work and communications.
- To protect our forms and systems against spam, fraud and abuse.
- To keep records for reasonable business, accounting and legal purposes.
5. Our lawful basis
- Steps prior to a contract, and contract: responding to enquiries about our services, preparing quotes and delivering services.
- Legitimate interests: answering general enquiries, keeping business records, and securing our website and forms, where this doesn't override your rights.
- Legal obligation: where we must keep or disclose information to comply with the law.
- Consent: only where we specifically ask for it. We do not send marketing emails to people who simply make an enquiry.
7. International transfers
Some of our providers may process information outside the UK. Where they do, we rely on safeguards recognised under UK data protection law, such as adequacy regulations or the International Data Transfer Agreement / Addendum.
8. How long we keep information
- Enquiries that don't lead to work: kept for up to 24 months in case you get back in touch, then deleted or anonymised.
- Client records: kept while we work together and for up to 6 years afterwards for accounting and legal purposes.
- Spam and abuse records: kept only as long as needed to protect our systems.
9. Security
We use encrypted connections, access controls, secure authentication for our administration systems and hashed identifiers to protect your information. No method of storage or transmission is completely secure, but we take reasonable technical and organisational steps to protect what you give us.
10. Your rights
Under UK GDPR you have the right to access the personal information we hold about you; ask us to correct it; ask us to delete it in certain circumstances; ask us to restrict or object to certain processing; receive it in a portable format in certain circumstances; and withdraw consent at any time where we rely on consent.
To exercise these rights, email hello@digitalmarketingni.com. We'll respond within the time limits set by law.
11. Complaints
If something isn't right, please tell us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
12. Changes and contact
We may update this policy, for example if we add analytics or new providers; the version on this page applies. Questions about privacy can be sent to hello@digitalmarketingni.com or through our contact page.